Support Specialist

• Act as the primary client point of contact for daily operational delivery, production support operations, service performance, and issue resolution
• Lead delivery and support activities for Oracle EBS financial applications, including AP, AR, GL, CM, and iSupplier
• Coordinate end-to-end Oracle financial operations across Order to Cash and Procure to Pay cycles while considering financial process flows and accounting impacts
• Lead operational reporting, performance reporting, and analytics for weekly and monthly stakeholder updates
• Create and deliver client insights using Key Performance Indicators and Service Level Agreements
• Coordinate with onshore and offshore client delivery teams to support data analysis, validate inputs for accuracy, and research and respond to client inquiries
• Log, manage, prioritize, and resolve operational issues while maintaining visibility into service performance and delivery quality
• Continually refine Operations and Service procedures, standards, and policies to align with firm and client requirements
• Drive strategic efficiency improvements through business process improvement and task automation across support delivery
• Manage service quality issues related to service level achievement, performance, and delivery quality, and evaluate ideas, suggestions, innovations, and problems for appropriate action or implementation

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