Support Specialist

• Coordinate timely patient enrolment into assigned Patient Support Programs
• Serve as a key contact for patients, healthcare professionals, pharmacies, and insurance providers
• Guide patients and healthcare providers through forms, consent documentation, and reimbursement processes
• Investigate public and private drug coverage and funding options
• Conduct patient financial-assistance assessments
• Coordinate with specialty and retail pharmacies to support medication and treatment access
• Manage patient cases and follow up on documentation, coverage decisions, renewals, and financial-assistance requirements
• Process and maintain patient records, including enrolment forms, laboratory results, infusion reports, copayment information, and reimbursement documentation
• Respond to telephone and email inquiries and conduct outbound follow-up
• Identify, document, and report adverse events and product complaints
• Meet service standards and key performance indicators
• Protect patient confidentiality and handle personal health information according to requirements
• Participate in training, quality assurance, and continuous process improvement
• Complete other related duties as assigned

Explore Patient Services Specialist, Patient Support Programs at McKesson. Review requirements and application details.