Support Specialist

• Handle calls from providers and answer questions about network joining, contracts, enrollment, billing, member information, EHR navigation, claims submissions, authorization requests, onboarding, technology platforms, and NCTracks
• Provide coverage of the Provider Network Helpdesk phone within department expectations
• Guide providers through credentialing initiation during network expansion
• Assist providers with EHR and other portal platforms
• Respond to written and email information requests
• Help providers navigate the provider handbook, Alliance website, forms lists, and other resources
• Troubleshoot basic IT issues, including password resets and changes
• Respond to questions regarding claims and utilization management requirements
• Research agency procedures, software, and agency contacts to answer complex provider questions
• Identify and report Helpdesk request and communication trends to the Supervisor
• Contact providers regarding EHR calendar use and agency listing maintenance
• Maintain departmental resources and provide administrative support
• Maintain provider specialty lists and the departmental Agency Listing
• Maintain the insurance tracking database, current availability, and provider contract status
• Document work in supported software to meet oversight-agency expectations
• Screen and route materials; provide receptionist and telephone services
• Proofread documents as requested
• Monitor and complete tasks related to incoming department-inbox emails

Support Specialist jobs in North Carolina

Provider Support Line Specialist