Support Specialist

• Serve as the frontline representative for complex troubleshooting contacts relating to Zwift products
• Own customer issues and efficiently guide customers to solutions
• Lead by example in achieving support KPIs and maintaining high quality, efficiency, and low customer effort
• Identify recurring issues and trends
• Suggest process or product improvements to Community Support specialists
• Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies
• Collaborate with Community Support teams and BPO partners to enhance frontline team skills and capabilities

Explore Associate Specialist – Community Support at Zwift. Review requirements and application details.