Support Technician

• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems
• Provide support for machinery interfaces, industrial automation systems, and other critical production technologies
• Offer on-site and remote support to plant staff for computer systems, printers, barcode scanners, and related equipment
• Collaborate with vendors and service providers for repairs and upgrades
• Assist with site-related initiatives to ensure continuous uptime for production manufacturing areas and facility activities
• Provide expert-level assistance with desktop hardware, software, and peripherals
• Troubleshoot and resolve operating system, application, and network connectivity issues
• Configure, set up, and deploy desktop computers, laptops, and other IT equipment
• Address high-priority incidents promptly to minimize downtime
• Maintain accurate hardware and software inventory, service requests, and technical issue records
• Document troubleshooting procedures and resolutions
• Deliver customer service to end-users with patience, empathy, and professionalism
• Collaborate with manufacturing teams to address technical needs

Explore Facility Support, Desktop Technician at Koozie Group. Review requirements and application details.