Support Technician

• Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance
• Diagnose, troubleshoot, and resolve Level 1 IT issues involving hardware, software, and network connectivity
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Manage user accounts, password resets, and access permissions
• Escalate complex issues to Level 2 or Level 3 support teams
• Log, track, and update incidents and service requests in the IT ticket management system
• Create and maintain technical documentation, user guides, and knowledge base articles
• Assist with IT infrastructure operations and assigned IT-related projects
• Ensure timely incident resolution and high customer satisfaction

Support Technician jobs in Thailand

Technician, IS Desktop Support