System Administrator

• Own platform management for critical business systems, primarily CCaaS platforms
• Lead end-to-end implementation of Zoom Contact Center, including planning, configuration, migration, and go-live
• Administer queues, routing rules, IVR flows, skills-based routing, roles, and reporting dashboards
• Serve as primary escalation point for platform issues, outages, and performance concerns
• Manage integrations with CRM, workforce management, telephony/SIP trunks, and APIs
• Translate business requirements into platform configuration with contact center operations and stakeholders
• Monitor platform performance, call quality, and uptime; drive continuous improvement
• Manage the Zoom vendor relationship, support tickets, roadmap discussions, and licenses/contracts
• Develop documentation, runbooks, and training materials
• Administer Windows/Linux, cloud-based systems, and broader server infrastructure
• Manage backups, disaster recovery, and business continuity procedures
• Implement security, access controls, and compliance requirements including SOC 2, HIPAA, and PCI-DSS as applicable
• Automate administrative tasks using PowerShell, Bash, Python, or platform APIs
• Monitor system health, capacity, and performance; proactively resolve issues
• Provide Tier 3 escalation support and mentor junior IT/platform staff
• Participate in an on-call rotation for critical incident response

Senior Systems Administrator - Platform Management

• Own platform management for critical business systems, primarily CCaaS platforms
• Lead end-to-end implementation of Zoom Contact Center, including planning, configuration, migration, and go-live
• Administer CCaaS queues, routing rules, IVR flows, skills-based routing, roles, and reporting dashboards
• Serve as escalation point for platform issues, outages, and performance concerns
• Manage integrations with CRM, workforce management, telephony/SIP trunks, and APIs
• Translate business requirements into platform configuration with contact center operations and stakeholders
• Monitor platform performance, call quality, and uptime and drive continuous improvement
• Manage the Zoom vendor relationship, support tickets, roadmap discussions, and license/contract management
• Develop documentation, runbooks, and training materials
• Administer Windows/Linux, cloud-based systems, and broader server infrastructure
• Manage backups, disaster recovery, and business continuity procedures
• Implement security, access controls, and compliance requirements including SOC 2, HIPAA, and PCI-DSS
• Automate administrative tasks using PowerShell, Bash, Python, or platform APIs
• Monitor system health, capacity, and performance
• Provide Tier 3 support and mentor junior IT/platform staff
• Participate in an on-call rotation for critical incident response

System Administrator jobs in Argentina

Senior Systems Administrator - Platform Management

Senior Systems Administrator – Platform Management