System Administrator

• Provide systems administration, implementation, management, operational support, and technical expertise for assigned systems
• Provision, install, configure, tune, operate, and maintain systems hardware, software, and related infrastructure
• Research technical issues, plan system improvements, and enable continuing infrastructure innovation
• Troubleshoot and solve complex hardware and software problems
• Manage day-to-day administration, operational support, and overall health of the ServiceNow platform
• Support ServiceNow applications including ITSM, ITOM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management, and custom applications
• Lead platform triage, recovery coordination, stakeholder communications, and service restoration during P1/P2 major incidents
• Manage Incident, Request, Problem, and Operational Support queues in accordance with SLAs
• Lead Problem Management through root cause analysis, corrective actions, and continual service improvement
• Implement and maintain enterprise integrations using MID Servers, REST APIs, SOAP APIs, and IntegrationHub
• Monitor platform performance, availability, integrations, scheduled jobs, event logs, and system health metrics
• Develop operational dashboards, KPIs, and reporting
• Support Release Management, deployments, production readiness reviews, change implementations, and post-deployment validation
• Execute platform maintenance including upgrades, patching, cloning, instance refreshes, certificate renewals, and health remediation
• Develop and test Disaster Recovery and Business Continuity procedures
• Ensure compliance with security standards, access controls, audit requirements, segregation of duties, and governance standards
• Partner with ServiceNow Support and third-party vendors on escalations and defect resolutions
• Collaborate with architects, analysts, developers, infrastructure teams, and stakeholders
• Drive automation, process optimization, technical debt reduction, monitoring enhancements, and continuous improvement
• Maintain architecture diagrams, runbooks, support procedures, integration documentation, DR plans, and knowledge articles
• Provide technical guidance and mentorship to junior administrators and support personnel
• Adhere to Agile, ITIL, ServiceNow best practices, and enterprise change management standards

System Administrator jobs in Minnesota

Systems Administrator II