System Administrator

• Serve as the high-level escalation point for complex incidents, service requests, and problem management
• Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems
• Perform root cause analysis and implement long-term corrective actions
• Collaborate with vendors and third-party providers on escalated issues
• Support managed services advanced practice
• Perform proactive maintenance, including switch, firewall, router, server, and workstation upgrades and patches
• Respond to tickets according to Managed Services SLA
• Mentor Tier 1 and Tier 2 technicians
• Participate in technical reviews and continuous improvement initiatives
• Communicate with clients about complex issues, project/service updates, and recommendations
• Provide guidance on technology strategy, lifecycle planning, and risk mitigation
• Lead server, network, and application upgrades, migrations, and major changes
• Assist with incident response, vulnerability remediation, and security audits
• Ensure client environments align with applicable compliance and regulatory requirements
• Research new products, enhance configuration standards and best practices, and educate team members
• Provide senior-level support, maintenance, and administration for customer networks
• Review environments for concerns and enhancement opportunities
• Maintain a positive, professional, and respectful team atmosphere
• Work with service delivery, project teams, and account management
• Stay current on products and solutions through vendor and industry resources

System Administrator jobs in Nebraska

Senior Systems Administrator