System Administrator

• Provide desktop support primarily for UK-based users and factory systems, including hardware, software and infrastructure
• Ensure service requests and incidents are addressed promptly in accordance with SLAs and business impact
• Resolve service desk issues and escalate to line management when required
• Maintain the IT asset register, service contracts and aligned Active Directory hardware records
• Maintain Active Directory employee information and archive/remove expired email accounts
• Set up IT equipment and users according to defined procedures and identify process improvements
• Create and maintain documentation for IT incidents and services
• Review IT documents and procedures to keep information current and accurate
• Maintain support and security for servers, desktops and laptops
• Create and maintain user IDs and Active Directory accounts
• Research network products, services, protocols and standards
• Administer hardware and software upgrades
• Assist with the Microsoft 365 environment, including Teams and licence allocation
• Maintain firewall, antivirus and intrusion-detection security solutions
• Perform daily maintenance of switches, routers, firewalls, servers and other network equipment
• Develop, agree and maintain structured IT Service Level Agreements with the business and IT Managers
• Increase use of the Global Service Desk system
• Maintain effective relationships with internal teams and suppliers
• Support corporate compliance, finance and DPA audits, GDPR, security and disaster recovery
• Keep current with technologies and innovations and identify improvements to company performance
• Connect with industry forums and attend annual conferences

System Administrator jobs in United Kingdom

IT Systems Administrator