Systems Engineer

• Configure CCaaS platform components, including routing, queues, IVR / flows, users and channels, to agreed designs
• Provide Tier 1–2 support for live DACH accounts, including scheduled on-call
• Apply customer change requests
• Troubleshoot voice, digital-channel and configuration issues
• Work vendor support cases
• Communicate with DACH customers in German
• Help gather and document customer requirements

Explore CCaaS System Engineer, German Speaker at SSC HR Solutions. Review requirements and application details.