Systems Engineer

• Design, implement, maintain, and continually improve enterprise infrastructure and cloud solutions
• Drive an automation-first culture to improve customer experience, operational efficiency, and service viability
• Provide technical support and operational expertise through remote channels within agreed SLAs
• Troubleshoot and resolve complex issues across cloud, infrastructure, operating systems, virtualisation, and productivity platforms
• Identify, manage, and escalate complex incidents and technical risks through resolution
• Monitor platform performance, reliability, and security, identifying automation and service enhancement opportunities
• Provide technical consultation, guidance, and subject matter expertise across infrastructure, cloud, and productivity technologies
• Contribute to technology evaluations, testing, roadmap development, and continuous service improvement
• Implement approved changes in compliance with change management and operational processes
• Maintain operational records, documentation, and reporting
• Collaborate across technical and project teams to deliver customer outcomes, projects, and strategic initiatives
• Improve products, services, automation, education, and customer adoption of technology solutions
• Support Datacom’s health and safety culture and policies
• Mentor others, promote best practices, contribute to technology roadmaps, and provide leadership on infrastructure and cloud operations