Systems Engineer

• Resolve complex technical issues and provide timely, effective client solutions
• Receive and respond to escalated service requests, incidents, and change requests
• Troubleshoot LOB applications, Microsoft Office, browsers, networking, VPN/RDS/Citrix, wireless, and peripherals
• Perform virus/malware removal and phishing email remediation
• Add, remove, or change virtual server resources
• Complete application password resets
• Support Microsoft 365 Partner Center/Entra ID, Active Directory, and Group Policy
• Identify recurring issues and initiate problem tickets
• Recommend improvements to supported hardware and software, including security posture improvements
• Maintain accurate real-time timesheets and detailed troubleshooting and client communication notes
• Participate in the on-call rotation one week every 3–4 months
• Follow the VC3 Way standards and processes to deliver predictable customer outcomes
• Perform additional duties as required

Systems Engineer jobs in South Carolina

IT Systems Engineer I