Team Lead

• Independently manage a variety of operational work and deliver accurate, high-quality results on time
• Provide exceptional customer service by building stakeholder relationships and responding to complex situations
• Serve as the first point of contact for escalated issues and partner with internal business partners to resolve concerns
• Monitor workloads, prioritize competing demands, and coordinate resources to meet service and quality standards
• Identify opportunities to improve processes, enhance efficiency, reduce errors, and elevate customer experience
• Serve as a subject matter expert by sharing knowledge, answering complex questions, training team members, and supporting business initiatives through quality reviews and processing documentation
• Mentor team members and assist the supervisor with team quality tracking, work prioritization, escalations, and other departmental responsibilities

Explore Team Lead, EDI Processing at Lincoln Financial. Review requirements and application details.