Team Leader

• Supervise and manage the Customer Facing team and its interaction with customers and Sales & Marketing stakeholders
• Define priorities and targets for the Customer Facing and Order Management team
• Balance team workload according to daily C4 case volumes and priorities
• Lead end-to-end Order-to-Cash processes through cross-functional relationships
• Proactively resolve urgent topics using 360° customer visibility
• Act as the escalation point for the customer-facing responsible team
• Collaborate daily with the Solution Specialist Supervisor to ensure completion due dates and SLA adherence
• Maintain close relationships with sales managers to jointly manage customer interactions
• Review and approve daily value-added service requests outside customers’ segment catalogues
• Review dashboards and KPIs, identify improvement areas, analyze KPI deviations, define priorities, and create action plans to improve KPIs
• Lead a geographically distributed regional team of approximately six to seven direct reports
• Collaborate with Sales, Marketing, Finance, Master Data, Warehousing, Transportation, and other business partners
• Support employees through changing processes while maintaining operational continuity and excellent customer service

Explore Customer Facing, Order Management Team Leader at Essity. Review requirements and application details.