Team Leader

• Supervise and support team members and business operations
• Ensure day-to-day operations, including cash deposits, ordering, inventory management, call backs, and follow-up from the Regional Operations Manager
• Conduct monthly inventory and approve orders
• Assist the Regional Operations Manager in resolving patient concerns
• Provide weekly oversight of calibrator calls
• Drive KPIs and strategic initiatives, including NPS, LWOBs, GoReg, registration errors, Conv Pay, and quality metrics
• Conduct site walk-throughs
• Assist with patient rushes and fill open shifts or call-outs without Premium pay
• Assist with MOD duties, leadership meetings, conference calls, leadership events, and weekends
• Conduct performance reviews and assist with training and assessment of team members
• Participate in interviewing and provide feedback on new-hire selection
• Conduct patient registration, secure paperwork and insurance documentation, and verify insurance and eligibility
• Process co-pays and schedule patient appointments
• Coordinate provider referrals to assigned specialists
• Answer patient questions and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examinations, verify patient information, record medical history, and confirm visit purpose
• Perform preliminary physical tests and vital signs, escalating critical cases to providers
• Conduct point-of-care testing, including flu, strep, urinalysis, ECG, and HCG
• Stock supplies and maintain exam rooms, front desk, and reception areas
• Complete order sheets, check supply expiration dates, and maintain inventory levels
• Maintain medical records and scan charts to patient files
• Answer phone calls and sort incoming and outgoing postal correspondence
• Conduct courtesy call-backs for patient follow-up
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Perform and document equipment controls and calibration, maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets
• Partner with the Market PBP to issue DANs/PIPs according to company policies
• Assist the Market Specialist with call-out management
• Perform other duties as assigned