Team Leader

• Lead, coach, and manage Digital Workspace Officers and Specialists
• Allocate workloads, monitor performance, and ensure SLA compliance across support services
• Oversee support for collaboration platforms, endpoint devices, virtual desktops, email, and productivity tools
• Ensure reliable daily operations for Microsoft 365, Teams, SharePoint, OneDrive, and related services
• Resolve escalated incidents and complex technical issues
• Enforce hardware, software, asset management, and endpoint compliance standards
• Ensure adherence to governance frameworks, policies, and audit requirements
• Identify automation opportunities and implement self-service workflows, chatbots, and RPA solutions
• Monitor Digital Employee Experience metrics and promote adoption through training and awareness campaigns
• Oversee deployment, refresh, onboarding, and lifecycle management of end-user devices
• Produce dashboards covering SLA performance, compliance, automation impact, and user trends
• Collaborate with infrastructure, cybersecurity, HR, procurement, and business units on workplace services and technology rollouts

Team Leader jobs in Qatar

Digital Workspace Team Leader