Technical Account Manager

• Serve as the primary point of contact for customers and ensure their success with Cycode products
• Manage multiple accounts ranging from mid-sized enterprises to Fortune 500 companies across different industries
• Understand customer pain points, compelling events, business goals, success measures, and desired outcomes to drive customer success
• Onboard new customers and increase product adoption and usage
• Ensure timely renewals while minimizing churn
• Identify expansion opportunities that solve customer problems
• Align with technical stakeholders and executive decision-makers
• Conduct regular project calls and periodic business reviews, including QBRs and EBRs
• Act as a client advocate by collaborating with product development, customer support, and other internal teams
• Provide customer feedback to improve products and services
• Train clients to administer and optimize the Cycode platform for ROI and business impact
• Promote and educate customers on new platform features and capabilities
• Capture and document customer use cases, configurations, and other instance-specific factors throughout the customer lifecycle
• Create customer advocacy and evangelism opportunities
• Report to the Director of Customer Success

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