Technical Account Manager

• Serve as the leader and customer-facing liaison for successful implementation of Omnissa product solutions and services
• Help customers become positive references, advance use cases and utilization of Omnissa software, and standardize on Omnissa technology
• Act as the customer’s single point of contact into Omnissa and trusted advisor
• Identify solutions, troubleshoot issues, and answer technical questions
• Communicate with C-level, managerial, and technical customer teams
• Advise customers on immediate needs and help develop strategy and technology roadmaps aligned with business outcomes
• Help customers understand evolving, upgrading, scaling, and scaling-up needs
• Provide project leadership for major Omnissa initiatives, including project management and solutions architecting
• Manage cross-functional Omnissa project teams across account teams, professional services, architecture, product development, engineering, marketing, and support
• Design and develop solutions for customer requirements and business objectives
• Maintain current functional and technical knowledge of the Omnissa product suite
• Manage competing requests across simultaneous client engagements
• Provide customer-driven product feedback to Product Management
• Document best practices for developing, deploying, and optimizing Omnissa solutions
• Serve as a front-line technical resource for best-practice and informal customer questions
• Advocate for customers to help drive ROI

Technical Account Manager jobs in Costa Rica

Senior Technical Account Manager