Technical Account Manager

• Own client relationships and act as the main commercial and technical point of contact
• Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions
• Identify opportunities for account growth, including upsell, cross-sell, and renewals, and work with Sales to execute
• Monitor account health, usage metrics, and potential risks, taking proactive actions
• Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
• Document client interactions, account plans, and open items to ensure transparency
• Stay up-to-date on product updates, features, and industry trends
• Translate technical requirements into product improvements and collaborate with Product, Implementation, and Sales teams
• Support client onboarding, product integrations, adoption, and day-to-day operations