Technical Account Manager

• Manage the rapidly growing enterprise customer base across all industries
• Work closely with sales, implementation, engineering, product, and customer stakeholders
• Advise customers on transforming B2B purchasing and drive product adoption and enablement
• Help largest customers drive procurement success on the Zip platform
• Define customer business outcomes and partner with customers to deliver them continuously
• Act as a trusted procurement advisor and educate customers on Zip’s platform and procurement best practices
• Identify champions and build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance
• Maintain customer engagement and satisfaction, focusing on adoption and loyalty
• Manage customer health and hedge account risks using data-driven adoption metrics
• Translate customer business needs into solutions with product and engineering while managing expectations
• Train and empower customers to become product specialists and increasingly self-sufficient
• Partner with the renewals team to achieve target GRR
• Own post-implementation technical health and provide hands-on product adoption and enablement support
• Continuously improve Customer Success assets and processes

Explore Senior Customer Success Manager – Technical Account Manager at Zip. Review requirements and application details.