Technical Account Manager

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts
• Offer strategic advice, best practices, and proactive recommendations for product implementation and optimization
• Address complex product-related queries, resolve issues quickly, and minimize business disruption for customers
• Maintain in-depth knowledge of DuBois’ specialty chemical solutions and customers’ unique technical environments
• Educate customers on new features and best practices to drive optimal product adoption and usage
• Work with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in CRM
• Lead technical check-ins and participate in Business Reviews, quantifying and articulating the value of DuBois’ solutions
• Collaborate with customers and internal Sales, Service, R&D, and Portfolio Management teams
• Provide customer feedback to Portfolio Management and R&D teams
• Maintain consistent presence at customer sites to ensure service and support coverage, prevent churn, and increase sales and profitability
• Bridge DuBois’ technical paper and pulp product offerings with customer needs as a technical advisor to key accounts

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