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DuBois Chemicals, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Paper and Pulp Specialty Chemical Solutions, providing technical support and account management while fostering strong customer relationships. Proficient in strategic planning, problem-solving, and effective communication to drive product adoption and optimize customer satisfaction.
Highest-signal resume keywords
Paper And Pulp Specialty Chemical SolutionsTechnical SupportAccount ManagementCustomer Relationship Management (CRM)Excellent Communication Skills
About the role
Key responsibilities & impact- Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts
- Offer strategic advice, best practices, and proactive recommendations for product implementation and optimization
- Address complex product-related queries, resolve issues quickly, and minimize business disruption for customers
- Maintain in-depth knowledge of DuBois’ specialty chemical solutions and customers’ unique technical environments
- Educate customers on new features and best practices to drive optimal product adoption and usage
- Work with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in CRM
- Lead technical check-ins and participate in Business Reviews, quantifying and articulating the value of DuBois’ solutions
- Collaborate with customers and internal Sales, Service, R&D, and Portfolio Management teams
- Provide customer feedback to Portfolio Management and R&D teams
- Maintain consistent presence at customer sites to ensure service and support coverage, prevent churn, and increase sales and profitability
- Bridge DuBois’ technical paper and pulp product offerings with customer needs as a technical advisor to key accounts
Requirements
What you’ll need- Must live within 1 hour commute to Somerset, Maine
- 3+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required
- Excellent customer service skills to build and maintain positive customer relationships
- Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge
- Document and communicate service findings for every customer visit within CRM
- Goal oriented and initiative-taking approach to seeking new business
- Critical thinking and problem-solving skills with attention to detail
- Proficient in performing technical/mechanical on-site testing
- Excellent communication (oral, written) and presentation skills
- Proficient in Microsoft Office, Customer Relationship Management (CRM), and analytical tools
- Ability to work independently with minimal supervision
- Ability to travel up to 25% including overnight travel
- Must be able to perform the essential functions with or without accommodation
Benefits
Comp & perks- Equal employment opportunities in accordance with applicable federal, state, and/or local law and/or regulation
- Ability to perform essential functions with or without accommodation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical/Mechanical On-Site TestingProduct KnowledgeAnalytical ToolsDocumentation Skills
Soft Skills
Customer Service SkillsCritical ThinkingProblem-Solving SkillsGoal Oriented
Tools & Technologies
Microsoft OfficeCustomer Relationship Management (CRM)
Industry Keywords
Technical AdvisorBusiness ReviewsStrategic Account PlansOpportunity PipelineCustomer Feedback