Technical Account Manager

• Manage post-sales service activities for assigned global service customer accounts
• Serve as the main escalation point of contact for service customers
• Collaborate with engineering, sales, RMA, production, and internal/external stakeholders across APAC
• Introduce and promote appropriate service programs and conduct operational reviews
• Resolve technical issues escalated by help desk and field engineers with specialized engineering teams
• Monitor customer accounts, service requests, follow-up actions, and customer expectations
• Prepare and maintain technical support documentation and training resources
• Coordinate customer escalations with cross-functional teams to ensure communication and resolution
• Visit customer sites to understand requirements, provide technical consultation, and present service solutions
• Support onsite integration, implementation, and deployment activities
• Handle equipment during installation or support activities
• Travel within the APAC region, with approximately 25% travel expected depending on engagements and projects