Technical Account Manager

• Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of AI Agents.
• Proactively manage customer expectations and ensure timely resolution of issues.
• Identify, close, and expand business opportunities within the customer portfolio.
• Collaborate with integration engineers during technical handoffs.
• Implement accelerated customer ramp-up plans to achieve independent go-lives by Day 7.
• Communicate regularly with customers, provide progress updates, and address concerns.
• Troubleshoot and configure Central independently to resolve customer issues.
• Monitor customer satisfaction and retention, implementing customer experience strategies.
• Serve as the primary post-signing customer contact for onboarding, configuration, and ongoing support.
• Address customer issues promptly, with same-day resolution expectations.

Technical Account Manager jobs in Philippines

Technical Account Manager – AI Agents