Technical Account Manager

• Provide technical support to customers for critical issues
• Coordinate support cases by priority and information to ensure timely, high-quality resolution
• Conduct regular case reviews and customer health checks
• Assist with upgrade planning and activities
• Set up and maintain a company system similar to the customer's environment
• Document and maintain comprehensive documentation
• Collaborate with internal teams to provide best-practice advice and identify workarounds
• Partner with cross-functional teams to meet customer needs
• Identify potential growth opportunities
• Act as a trusted customer advocate throughout the support lifecycle
• Analyze complex technical issues, escalate appropriately, and drive resolution
• Support customer engagements and business needs through travel as needed

• Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
• Manage and support technical integrations with payment providers, merchants, and third-party systems
• Analyse API requests, logs, and transaction flows using Postman, browser devtools, and monitoring systems
• Gather client requirements and translate business needs into clear technical tasks for internal teams
• Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
• Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
• Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
• Contribute product and process improvement ideas based on merchant feedback and technical observations

Technical Account Manager jobs in Poland

Technical Account Manager

Technical Account Manager – Middle