Technical Account Manager

• Lead client onboarding and API integrations from initial technical setup through testing and production go-live
• Maintain integration roadmaps and define technical requirements
• Prepare clear tasks for Engineering and DevOps teams, including logs, reproduction steps, and technical specifications
• Conduct pre-release technical audits of client setups
• Identify configuration or integration issues before they affect production
• Manage technical incidents and troubleshoot by analysing logs and isolating issues
• Coordinate resolution with internal teams
• Contribute to Root Cause Analysis (RCA) to prevent recurrence
• Support client product adoption through technical demonstrations and feature guidance
• Maintain ongoing client communication and collect feedback
• Contribute to strong CSAT results
• Improve technical support processes using internal automation and AI tools for ticket triage, documentation, knowledge sharing, and issue resolution