Technical Account Manager

• Own and manage a portfolio of customer accounts for AI Agents
• Proactively reach out to customers to ensure their needs are met and identify opportunities for expansion
• Configure AI agents effectively and efficiently according to customer requirements
• Troubleshoot technical issues independently before escalating to engineering teams
• Manage engineering handoffs while maintaining ownership of customer relationships
• Verify fixes and promptly address customer concerns
• Identify trends and expansion opportunities within accounts to drive growth
• Collaborate with integration engineers on custom integrations and coding as necessary
• Maintain up-to-date knowledge of product features and updates
• Facilitate customer go-lives and ensure successful AI solution implementations
• Maintain accurate CRM records of customer interactions and technical issues
• Prepare and deliver presentations and reports to stakeholders as needed

Technical Account Manager jobs in South Africa

Technical Account Manager – AI Agents