Technical Account Manager

• Act as the technical point of contact for an assigned portfolio of Strategic, Enterprise, or Corporate accounts
• Partner with account teams and work directly with account executives on Strategic accounts
• Own customer escalations beyond Smartcat’s AI capabilities
• Resolve inquiries and requests in Zendesk and YouTrack
• Provide 24/7 human technical support as part of a globally distributed team
• Own technical onboarding and implementation, including API and connector integrations, SSO/SAML setup, workspace architecture, and workflow configuration
• Escalate feature requests, bugs, and issues to Support, Product, and Engineering with clear reproduction steps
• Communicate root cause through resolution
• Advise customers on Smartcat platform best practices, including CAT tools, AI Coworkers, Marketplace, PDF pipeline, and custom workflows
• Monitor integration failures, API error rates, and usage drop-offs
• Collaborate with engineers, analysts, testers, success managers, and product managers
• Maintain help center content, internal documentation, runbooks, and reusable integration patterns
• Support renewal and expansion conversations with technical proof points
• Ramp to independently resolve escalations, lead integration work, monitor account risks, run technical workshops, and contribute documentation

Explore Technical Account Manager – APAC at Smartcat. Review requirements and application details.