Technical Account Manager

• Serve as the technical point of contact for client questions, escalations, incidents, and issue resolution through the full life cycle
• Explain Fiserv’s technical stack, Commerce Hub capabilities, platform strategy, and technical direction to technical and non-technical audiences
• Develop and maintain understanding of client technical strategies, integration models, and merchant services requirements
• Lead investigations, root cause analysis, and troubleshooting for escalated technical issues across internal teams and client stakeholders
• Coordinate technical projects, implementation activities, transitions, and commercialization efforts supporting merchant onboarding and portfolio growth
• Manage technical playbooks, status reporting, Enterprise Marketplace updates, and communication of technical changes
• Partner with Relationship teams, Account Executives, and Commerce Hub Developer teams to support solution adoption and API integration and semi-integration needs