Technical Customer Success

• Lead and motivate the technical support team to achieve company objectives
• Ensure customer satisfaction through efficient, high-quality technical support services
• Manage daily technical support operations, including issue escalation and performance monitoring
• Collaborate with other teams to ensure the prompt and effective resolution of technical issues
• Develop and implement strategies to continuously improve technical support processes
• Lead Venn Brasil’s NOC and technical support teams at this technology and telecommunications company
• Manage support operations for connectivity solutions such as Starlink/LEO, SD-WAN, 4G/5G, private networks, and multilink solutions
• Ensure service delivery and issue resolution for enterprise and B2B customers

Technical Support Manager

• Ensure technical excellence, engagement, and expanded adoption of the StackSpot agentic engineering platform
• Lead technical onboarding and StackSpot setup, ensuring environments are configured and ready for use
• Conduct technical discovery with customers to identify pain points in the development lifecycle and prioritize use cases
• Plan and deliver technical training sessions and workshops for diverse audiences
• Conduct use-case demonstrations and technical presentations
• Support the expansion of platform adoption
• Foster customer engagement and confidence throughout onboarding and follow-up activities
• Reduce time to value and demonstrate tangible value within the first 30 days
• Define and monitor technical adoption metrics
• Act as a bridge between customers, Product, and Engineering, translating technical feedback into actionable, prioritized improvements
• Create and continuously improve technical playbooks for setup, troubleshooting, and best practices
• Maintain and expand the technical knowledge base with manuals, FAQs, tutorials, and videos
• Test and iterate on technical processes in highly ambiguous environments

Technical Customer Success jobs in Brazil

Technical Support Manager

Senior Technical Customer Success