Technical Customer Success

• Monitor ship tests, trials, and compartment completion inspections as they relate to discrepancies
• Collect, record, and evaluate data from deficiency screenings, certifications, trials, and surveys
• Develop and manage Plan Of Actions and Milestones (POA&Ms) for deficiency screening conferences and maintain accurate records through data entry and updates
• Manage preparations for and implement the Electronic Trial Cards (ETC) application for Builder’s Trials, Acceptance Trials, Final Contract Trials, and Special Trials on LPD-17-class ships
• Maintain the Pre-Trial One-List deficiency system and keep records comprehensive and current
• Oversee the User Directory and manage Process Checklists within the Technical Support Management (TSM) application
• Train and supervise trial card data entry personnel in Pascagoula, MS
• Maintain compliance with DISA standards and DoD and Navy regulatory requirements for IT systems and processes
• Deliver IT support and oversight for the Integrated Product Data Environment (IDPE) software
• Administer software suites managing testing and trial discrepancies, ensuring secure and robust operation

Explore Technical Support Manager at SAIC. Review requirements and application details.