Technical Customer Success

• Lead multiple large national campaigns and multi-site customer rollouts from implementation intake and planning through installation, reporting, and transition to ongoing account management
• Translate national account commitments into executable site-level plans covering scope, product mix, dispenser quantities, surveys, ordering, communications, installation approach, and milestone ownership
• Analyze end-user location, employee count, opportunity, product, geographic, and installation data to segment, prioritize, and sequence economical rollout waves
• Coordinate national initiatives and campaigns with GP sellers across the United States by providing assignments, requirements, timelines, tools, training, and follow-up support
• Partner with distribution headquarters and local teams to align forecasts, stocking, refill readiness, delivery timing, order placement, implementation status, and issue resolution
• Develop and maintain dispenser and product forecasts with Customer Development Leaders, Category Managers, forecasting teams, and GPMS
• Manage site-level end-user communications, including welcome messages, surveys, instructions, scheduling updates, delivery expectations, installation readiness requirements, and escalations
• Coordinate installation planning and execution with GPMS, contracted installers, GP sellers, distributors, and customer site contacts
• Maintain Salesforce account hierarchies, initiatives, contacts, site-level opportunities, data loads, and reporting for 30 or more concurrent implementations
• Monitor progress, placements, volume, category expansion, and wins
• Lead project calls and provide status updates, forecasts, decisions, risks, action items, and performance reporting to customers, distributors, sellers, internal partners, and National Accounts leadership
• Improve implementation processes, tools, handoffs, and playbooks by capturing lessons learned and sharing best practices and training
• Travel for customer meetings, distributor alignment, site launches, installation reviews, and internal working sessions as needed

Technical Customer Success jobs in North Carolina

National Account Implementation Manager