Technical Customer Success

• Lead technical onboarding and adoption from architecture review through production go-live against a customer-agreed success plan and timeline
• Run regular cluster health checks and usage reviews using telemetry and dashboards to identify risk, capacity issues, and expansion opportunities
• Own technical escalations end to end, partnering with Support and Engineering on root cause analysis and resolution
• Translate customer requirements into prioritized feedback for Product Management and Engineering
• Act as the customer's trusted technical advisor and advocate
• Align Solutions Architects, Engineering, Product, and Support as needed
• Communicate with engineering teams, platform owners, and senior leadership
• Drive accelerated time to production, maintain healthy deployments as they scale, and turn technical success into customer-led growth and strong NRR

Explore Technical Customer Success Manager at Redpanda Data. Review requirements and application details.