Technical Customer Success

• Manage a portfolio of customers using one or both Modash APIs
• Build success plans with goals, priorities and next steps
• Run regular customer calls and proactively keep accounts moving
• Help customers use the right data and API endpoints
• Troubleshoot technical issues and own their resolution
• Identify risks and create mitigation plans
• Find ways Modash can help customers grow
• Own expansion from identifying opportunities through closing upgrades
• Own renewals and maintain organised, up-to-date accounts
• Run Sales-to-Customer Success handovers for new customers
• Understand customer products and define success criteria
• Create integration plans with milestones and owners
• Help customers make technical decisions, remove blockers and reach first value quickly
• Ensure interactions end with clear next steps, owners and dates
• Represent customer needs internally
• Collaborate with Product on customer problems, opportunities, discovery and testing
• Coordinate with Sales on expansion
• Work with Support and Engineering on technical issues
• Help Marketing create useful customer resources
• Drive customer outcomes even when other teams are involved

Explore Technical Customer Success Manager at Modash. Review requirements and application details.