Technical Customer Success

• Manage a team driving key technical outcomes, product adoption, and serving as the point of contact for technical and product questions
• Lead Scale and Optimize Engineers in customer best practices, escalations, prescriptive guidance, and technical support
• Measure team effectiveness against Customer Health, feature adoption, Consumption, Reference-ability, and Renewals metrics
• Ensure customers maximize return on investment by implementing and operationalizing Palo Alto Networks solutions
• Attract, hire, retain, and onboard Scale and Optimize Engineers
• Foster collaboration across internal teams and the customer lifecycle
• Work with Product and Engineering managers on feature requests, enhancements, and opportunities to improve the Scale and Optimize team
• Partner with Sales representatives and Renewals managers on opportunities and upsell potential
• Increase customer lifetime value through advocacy and reference-ability
• Engage with customer stakeholders from management through C-level/influencer
• Capture and communicate customer feedback internally
• Assess interactions with top customers, including product performance, usage, and support experience
• Drive continuous operational improvement, quality management, innovation, and accountability

Technical Customer Success jobs in Texas

Manager, Customer Success Engineering