Technical Customer Success

• Work with customers to troubleshoot and resolve complex network and product issues
• Interface with support, development, and SQA teams to identify and resolve product issues
• Research and develop technical tips and solutions using NETSCOUT's Knowledge Management database
• Advise customers on network management best practices using the NETSCOUT product suite
• Ensure customers have access to critical data supporting their business objectives
• Support server operating systems, multi-tiered applications, voice/video, VMware, cloud, security, and big data environments
• Write technical articles outlining problem resolution and troubleshooting steps
• Contribute knowledge to the knowledge base

Explore Principal Customer Success Engineer at NETSCOUT. Review requirements and application details.