Technical Program Manager

• Own post-sale customer programs for a small number of high-stakes enterprise accounts
• Build and maintain documented program plans covering milestones, risks, dependencies, and ownership
• Drive customer implementations from kickoff through production
• Translate customer requirements into engineering deliverables with Product, Engineering, and FDEs
• Manage parallel workstreams across multiple accounts
• Partner with AEs on account health, customer sentiment, and commercial signals
• Coordinate engineering, product, support, and FDE teams without direct authority
• Own incident and escalation management end-to-end
• Serve as the internal single point of accountability for assigned accounts
• Own renewal outcomes and align account narratives with AEs
• Surface expansion signals to AEs
• Establish trusted-advisor relationships with customer stakeholders
• Conduct QBRs and executive business reviews
• Help refine Ditto’s enterprise engagement playbook
• Contribute structured customer intelligence to product and engineering

Technical Program Manager jobs in District of Columbia

Senior Technical Program Manager