Technical Project Manager

• Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication
• Own end-to-end delivery across the program, maintaining visibility into technical and business workstreams
• Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms
• Coordinate architects, engineers, analysts, and vendors while aligning priorities with evolving business needs
• Manage project risks, dependencies, issues, escalations, and delivery trade-offs
• Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing
• Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup
• Drive continuous improvement initiatives based on client feedback and lessons learned
• Lead planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions

Senior Technical Project Manager

• Manage assigned projects from initiation through closeout in line with agreed scope, timelines, budgets, and quality standards
• Maintain oversight of project risks, issues, actions, dependencies, and change
• Support coordination across multiple projects and workstreams
• Keep project information, plans, and reporting accurate and up to date
• Maintain project and program trackers using Google Sheets and other project management tools
• Perform data quality checks, spot checks, and audits across projects and workstreams
• Review ticket queues, project management systems, and delivery trackers to identify overdue actions, risks, or inconsistencies
• Support KPI, SLA, dashboard, and management-information reporting for internal and client stakeholders
• Coordinate project teams, technical specialists, and delivery stakeholders
• Facilitate project and team meetings and capture actions, decisions, and owners
• Follow up on actions, risks, and deliverables
• Maintain delivery playbooks, templates, SOPs, and project documentation
• Support application of project and delivery processes and contribute to lessons learned and continuous improvement
• Work with the Delivery Operations Performance team to improve project management and service delivery frameworks
• Act as a key client contact and provide project and delivery updates
• Build relationships with client and internal stakeholders
• Monitor project financial performance and support budget control
• Identify potential scope changes or additional service opportunities
• Support proposal development and business development activities where required

Project Manager – Digital Buildings, IoT Systems

• Own and drive end-to-end delivery of a portfolio of digital technology projects
• Ensure adherence to scope, timelines, quality, budget, and customer expectations
• Establish delivery governance, operating cadence, KPIs, and reporting mechanisms
• Manage cross-functional teams and multiple delivery streams, including distributed and offshore/onshore teams
• Identify and manage delivery risks, dependencies, issues, and escalations
• Plan resources, manage capacity and utilization, and align talent across the portfolio
• Drive continuous improvement in delivery processes, productivity, quality, and engineering practices
• Structure and manage cross-functional engineering PODs
• Identify opportunities to leverage GenAI, AI-assisted development, automation, and intelligent engineering tools
• Drive adoption of CI/CD, automated testing, DevSecOps, cloud-native development, and engineering automation
• Review Change Requests and assess technical and delivery impacts
• Work with architects, engineering leads, product owners, and business stakeholders on delivery decisions
• Act as senior point of contact for customers and business stakeholders
• Communicate delivery status, risks, financials, dependencies, and strategic initiatives
• Manage escalations and drive issues to resolution
• Identify business growth opportunities and account expansion opportunities
• Collaborate with sales, account management, and technology teams on new services, projects, and account expansion
• Support proposals, solution discussions, RFP/RFI responses, estimates, and customer presentations

Technical Project Manager jobs in India

Senior Technical Project Manager

Project Manager – Digital Buildings, IoT Systems

Digital Project Manager