Technical Trainer

• Provide knowledge transfer and training regarding the product line
• Manage and maintain Greenville training centre equipment
• Provide escalated support for AGFA’s DR product line to team members and field resources
• Provide telephone and remote-access consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team
• Manage escalations and complaints to Tier 2 and Development, following through as point of contact to higher-level support teams
• Participate in Regional Launch discussions regarding Service/Support readiness of product specialities
• Provide escalation management and support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status
• Utilize Help Desk software for call logging and tracking customer issues and Training Centre equipment issues
• Participate in on-site visits at customer sites to provide escalated support when necessary

Explore Service Technical Trainer at AGFA HealthCare. Review requirements and application details.