Technical Writer

• Prepare procedures, training materials, and supporting documentation
• Clearly document complex information
• Work independently and develop productive relationships with coworkers, management, and internal customers
• Use Knowledge Management authoring tools
• Manage assigned authoring tasks within the Knowledge Management system
• Ensure content complies with the Knowledge Management Style Guide and Playbook
• Publish content according to established priorities and service-level agreements
• Determine appropriate content type, template, and approval workflow
• Partner with subject-matter experts and business owners to confirm article accuracy
• Escalate blockers, issues, and risks to the Lead or Knowledge Management leadership
• Conduct regular quality audits, measure results, provide peer coaching, and lead calibration sessions for Levels 3-4
• Support technical-writing planning, administration, and processes for complex projects, system enhancements, and operational improvements at Level 4
• Receive writing requests, assess capacity, assign work, monitor progress, and support writers throughout the writing process at Level 4
• Identify and prioritize content needs using user feedback, compliance reviews, quality-assurance findings, and business requirements
• Maintain the Knowledge Management Playbook and Style Guide
• Triage urgent or escalated content needs with business partners and leadership
• Report and analyze knowledge-base usage, productivity, deliverable status, KPIs, and related metrics
• Review documents and coach Technical Writers on process, standardization, style, voice, and tone
• Stay current on company systems, technology enhancements, and operational changes
• Survey end users and stakeholders to improve technical-writing deliverables
• Assess external trends and technologies to streamline document development and improve standardization
• Recommend Knowledge Management program improvements and assist management in promoting programs, projects, organizational value, and best practices
• Maintain at least 40 hours per week, work additional hours when required, and perform other assigned duties

Explore Technical Writer at Blue Cross Blue Shield of Arizona. Review requirements and application details.