Technical Writer

• Write and maintain conceptual, how-to, and reference documentation for vCluster, vCluster Platform, vMetal, and related tenant-isolation concepts
• Stand up tenant clusters to verify procedures
• Capture screenshots and confirm CLI output before publishing
• Work from projects, tickets, and design documents
• Collaborate with engineers to address documentation gaps identified by support and sales
• Contribute to product information architecture, naming conventions, hierarchy, and concept organization across the documentation site
• Review and edit documentation for consistency with terminology and the style guide

• Own and rebuild Blackpoint Cyber’s knowledge base into a reliable, structured content platform
• Define and enforce the documentation style guide and article templates
• Rewrite approximately 150 stale, incomplete, or empty articles
• Author approximately 100 new articles covering troubleshooting, client lifecycle, billing workflows, MSP management at scale, and compliance guidance
• Build persona-aligned information architecture for internal teams, customers, and partners
• Map an end-to-end customer journey through the content
• Structure content for machine retrieval with consistent headings, atomic topics, prerequisites, outcomes, metadata, and tagging
• Interview support engineers, SOC analysts, and product managers to extract accurate technical detail
• Use ticket volume, search queries, article performance, and deflection data to prioritize content work
• Establish publishing workflows, content ownership, review SLAs, version control, freshness, and audit cadence
• Align documentation with product releases so documentation ships with features
• Validate every published procedure for accuracy during live security incidents
• Report to the Head of Product and collaborate with Product Management, Technical Support, SOC and threat operations SMEs, and product marketing
• Complete first-six-month milestones including knowledge base audit, approved style guide and templates, live information architecture, priority rewrites, workflow governance, and AI-assisted support readiness

• Identify and correct errors in program content delivered globally to customers
• Work with subject-matter experts to clarify awkward or confusing course and exam content for diverse student backgrounds
• Help design and implement standardized formats for PowerPoint and lab diagrams
• Update PowerPoint presentations according to standardized templates
• Review and correct exam questions for grammar and clarity
• Help proctor exams taken by candidates
• Develop processes to improve the revision and publication of new content

Learning Technical Editor – Co-op/Intern

• Create, update, and manage product technical documentation, including manuals and user guides
• Write, update, and translate documentation in French and English
• Create and maintain marketing and sales enablement materials, including brochures, product sheets, and PowerPoint presentations
• Use Copilot in Microsoft Word and PowerPoint to accelerate content creation, review, and formatting
• Write and maintain equipment operating manuals in accordance with PMMI standards
• Integrate text, visual, and video content into technical documents and communications materials
• Capture footage and perform basic video editing to create tutorials
• Produce and edit technical photographs and videos with the production team
• Participate in the digital transformation of customer documentation and technical manuals
• Recommend improvements to technical procedures to optimize equipment performance and operational safety
• Collaborate with project management, engineering, and service teams
• Coordinate translation projects completed by external contractors
• Respond to customer questions regarding technical documentation
• Organize, categorize, and archive documentation related to sold equipment

Technical Writer jobs in Canada