Technical Writer

• Write and maintain standard operating procedures, step-by-step how-to guides, web development user guides, help documentation, and FAQs
• Conduct process walkthroughs with subject-matter experts, capture requirements, and convert workflows into clear instructions and process diagrams
• Manage drafts through review, revision, and approval
• Maintain an organized procedure library
• Review content categories, titles, naming conventions, and search terms
• Recommend improvements to navigation and information architecture
• Identify duplicate or outdated content
• Create and maintain the TSA PreCheck signage and marketing-materials library
• Build an interactive toolkit to help users find resources, coordinating with the technical team
• Track web and application usage across SharePoint Online and TSA.gov
• Analyze usage and search data from SiteImprove, Search, and Google Analytics
• Design, build, and deliver an analytics dashboard
• Coordinate data access, implementation, and validation with technical staff and stakeholders
• Produce monthly analytics and user-feedback reports
• Produce quarterly web usage and search reports
• Analyze raw customer satisfaction data monthly
• Categorize responses by theme and sentiment and prepare summaries with actionable recommendations
• Help refine surveys and feedback collection
• Review documents, application forms, and web content for accuracy, clarity, consistency, usability, and accessibility
• Test Microsoft Office and PDF documents and forms against applicable Section 508 requirements using prescribed DHS methods
• Coordinate reviewer feedback, track deadlines and dependencies, communicate status, and raise unresolved review delays
• Support usability testing, asset organization, and communications-product reviews as project needs arise

Explore Technical Writer at Reli Group. Review requirements and application details.