Technical Writer

• Create or facilitate creation of documentation supporting the use, administration, and configuration of complex AI and analytics software products
• Produce clear, accurate, and complete documentation complying with SAS writing guidelines
• Develop, manage, or review usage and administration guides, online Help, embedded user assistance, UI messages, API documentation, and videos
• Use auto-generation, AI assistance, AI-powered authoring tools, and synthesize content from multiple sources
• Produce documents and document collections for target audiences
• Develop and test examples ranging from configuration techniques to complex business applications and relevant use cases
• Apply expertise in technical, business, or domain fields to develop meaningful examples
• Demonstrate domain and technical knowledge of assigned products and associated markets
• Support content production involving generative AI, agentic AI, RAG, LLMs, and in-solution AI chatbots
• Ensure documentation supports target personas, product and documentation usability, and customer experience
• Collaborate with product development and professional services teams to gather inputs, communicate status, and deliver quality work on time
• Follow applicable security policies and processes supporting secure software development goals