Technical Writer

• Create, maintain, and improve documentation supporting libraries subscribed to OCLC services
• Identify, triage, and resolve documentation needs
• Collaborate with cross-functional teams to define, structure, and implement engaging, user-friendly content
• Deliver clear, well-structured online customer support documentation
• Leverage a translation management platform as needed
• Maintain content integrity across online customer support documentation
• Enforce standardized protocols and prioritize accessible design
• Research and test pre-release features with Product teams
• Develop product functionality knowledge to inform content planning and anticipate user needs
• Build relationships with cross-functional teams to improve effective use of OCLC products and services
• Support multiple products and meet deadlines in a changing environment

Explore Technical Writer at OCLC. Review requirements and application details.