Technician

• Respond to and document incoming support requests via phone, email, or ticketing system
• Troubleshoot and resolve basic hardware, software, network, and user access issues
• Escalate complex problems to higher-level support as needed
• Guide users through step-by-step solutions and provide clear instructions
• Log interactions, resolutions, and follow-up actions in the service management system
• Adhere to established service desk procedures and performance objectives
• Maintain current knowledge of Farmers IT policies, systems, and standard operating procedures

Explore Service Desk Technician I at Capgemini. Review requirements and application details.