Technician

• Answer inquiries regarding technical issues, complaints, and adverse events by identifying and collecting information from callers
• Accurately and thoroughly document callers’ product experiences through active note-taking
• Triage calls and seek guidance from other personnel when appropriate
• Provide support for website navigation, mobile devices, telecommunications connectivity, information, setup, and approved troubleshooting for Abbott remote care products
• Provide rotating after-hours on-call support following outlined protocols
• Consistently meet department performance expectations
• Complete required trainings and certifications as needed
• Comply with FDA and other regulatory requirements
• Maintain professional communications and collaboration with employees, customers, contractors, and vendors
• Work with department employees to maintain adequate customer support availability
• Perform other related duties as assigned; overtime may be required

Technician jobs in Puerto Rico

Technician I