Technician

• Manage escalated technical cases from front-line support
• Validate information, perform deep-dive analysis and define corrective actions
• Provide remote and on-site support to dealers and technical teams, especially in connection with electrical buses
• Ensure timely and effective vehicle repair
• Produce clear, structured technical reports for OEM and internal stakeholders
• Highlight risks, trends and areas for improvement
• Monitor activity KPIs including case ageing, recurrence and fix-it-right-first-time
• Flag early warning signals on product or process issues
• Contribute to the technical knowledge base and best practices
• Support continuous improvement of Level 1 agents and workshops
• Provide field-based, on-site technical support covering all Serbia

Explore Automotive Technician – "Flying Doctor" at MSX International. Review requirements and application details.