Telesales

• Answer inbound calls from customers, clients, and business partners professionally and courteously
• Make outbound calls to follow up on inquiries, confirm order details, and provide delivery updates
• Respond to product, order, delivery, marketing campaign, and company service inquiries across retail and wholesale channels
• Assist with order tracking, returns, exchanges, refunds, and account inquiries
• Support wholesale and retail order processing, including placing orders, verifying product availability, and entering order details
• Handle inquiries about marketing and PR services and direct them to the appropriate team
• Manage retail and wholesale email support, including order inquiries, confirmations, and post-purchase questions
• Provide accurate information about products, pricing, and shipping
• Document customer interactions and maintain up-to-date CRM records
• Resolve customer concerns or escalate complex issues with clear documentation
• Meet or exceed response-time, call-quality, email-reply-speed, and customer-satisfaction metrics

Explore Inbound & Outbound Caller at STERRY. Review requirements and application details.