Telesales

• Conduct outbound calls to members to promote and schedule virtual appointments
• Communicate the benefits of virtual appointments and how they enhance members' healthcare experience
• Use persuasive techniques to encourage members to schedule appointments
• Address questions and concerns about virtual services, providing accurate information and support
• Maintain detailed call records, member responses, and scheduled appointments in the CRM system
• Follow up with members, outside entities, and providers
• Complete member and provider inquiries efficiently to achieve service and quality goals
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets
• Stay informed about healthcare services and offerings
• Follow compliance and regulatory requirements when handling member information

Telesales jobs in Mississippi

Outbound Telesales Agent